You can reset your password by clicking on the “Forgot Password” link on the login page.
To simplify future logins and avoid having to remember your password, we recommend you to set up a passkey as explained below for a faster and more secure login experience.
If you’ve forgotten your username or registered email, Please email us at hai@manulifeam.com.
To avoid the need to remember your username or email in the future, we recommend you to set up a passkey as explained below for a faster and more secure login experience.
If your account access is locked, Please email us at hai@manulifeam.com.
For a more secure and seamless login experience in the future, we recommend you to set up a passkey as explained below.
Please email us at hai@manulifeam.com.
For security reasons, we use one-time passcodes (OTP) for verification. If you did not receive our OTP while your phone number or email address is correct and usable, Please email us at hai@manulifeam.com.
To enjoy a faster and more frictionless login experience—with just one step and no waiting for OTPs—we recommend you to set up a passkey as explained below.
For security reasons, we use one-time passcodes (OTP) for verification. If you did not receive our OTP while your phone number or email address is correct and usable, Please email us at hai@manulifeam.com.
To enjoy a faster and more frictionless login experience—with just one step and no waiting for OTPs—we recommend you to set up a passkey as explained below.
A passkey is a new, safer way to log in to websites and apps. Instead of typing a password, you use something like your fingerprint, face, or device PIN to sign in quickly and securely.
Passkeys are stored safely on your device or in trusted apps like iCloud Keychain or Google Password Manager. They are protected with encryption and can’t be stolen or guessed like traditional passwords. Even if your device is lost, no one can use your passkey without your fingerprint, face, or screen lock.
Passkeys help keep your account secure and make logging in easier and no need to remember or type passwords.
Yes, you can still log in with your password even after creating a passkey. The passkey is just another way for login—it's faster and more secure, but using password remains an option.
Passkeys are a safer and more convenient way for login. They offer stronger protection than using a password together with a one-time passcode.
Traditional passwords can be stolen or guessed, especially if reused across different websites. Even extra steps like one-time codes can be tricked by fake websites and are often slow or frustrating. Passkeys help to avoid these risks and enable secure login faster and easier.
No. Your biometric data—like your fingerprint or face—is never stored by Manulife iFUNDS. It stays safely on your device and is only used as your authentication for login purpose.
Passkeys are supported on most modern devices and operating systems. To check if your device supports passkeys:
If you're unsure about your device or browser version, check your system settings or browser's "About" section. Using the latest software updates ensures the best passkey experience.
Note: If your device (e.g. certain models of Huawei, OPPO, Xiaomi) does not support Passkeys, an error during the setup or a login problem will occur. In that case, please simply use your email address or Login No. together with your password to log in.
Yes, you can still use passkeys even if your device doesn’t have biometric features:
Passkey syncing is end-to-end encrypted and sync providers have strong account security protections. Phishing-resistance is achieved by sign in to a cloud account, no matter cryptographic passkeys are bound to the device or not.
If you’ve set up a passkey, you can log in on your new device as follows:
If you still hold your old device, you can save your passkey to your cloud account, making it easier to access your cloud account via your new device.
If you no longer use an old device and want to remove your passkey from it, go to your passkey settings and look for the list of saved passkeys. From there, you can delete the passkey linked to that device. If you're using a password manager or cloud account (like iCloud or Google), you may also need to remove the passkey from the application.
Yes. You can create passkeys on multiple devices, such as your mobile phone and tablet computer. This helps your login via different devices without needing to transfer a passkey each time.
No, it’s not safe to create a passkey on public or shared devices. Someone else could access compromise your passkey. Always set up passkeys only on your device and trusted application.
To help keep your Manulife iFUNDS account safe, you’ll be logged out automatically if you have no action or incomplete action for a while. This helps prevent any improper access to your Manulife iFUNDS account.
